Felicia A. Hurst is an experienced healthcare professional with almost 30 years of experience in the field. Her career began in Healthcare IT at The University of Illinois, but she quickly developed a passion for improving the patient experience, which led her to become the System Director of Customer Experience at OhioHealth located in Columbus, Ohio. After 7 years with this great organization, Felicia then became the Senior Director of Patient Experience at one of the top Pediatric Health Systems in the country.

 

With her experience in healthcare, Felicia has demonstrated a love for improving the patient experience, and her track record of successfully implementing projects in healthcare organizations has been unmatched. Her expertise in this field is unparalleled, and she has dedicated her career to improving the quality of care that patients deserve.

 

In addition to her healthcare experience, Felicia is also a successful businesswoman, having owned Studio V Fashion and Image Consulting for over 5 years before marrying her sweetheart and relocating to Texas. Her passion for creating exceptional experiences extends beyond the healthcare industry, and she now coaches small businesses on how to create an incomparable experience for their customers. With her expertise and passion, Felicia is a valuable resource for anyone looking to improve customer experience in their business.

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Felicia has her MBA and is now CLIMB certified through Harvard Business School specializing in Strategy.